DCCS - Dry Cleaning Computer Systems

Total Support for Customers

Unparalleled training for our customers.

No other company in our industry provides the level of training or system installation DCCS offers. For your convenience, we'll train your staff on site during installation. You're also welcome to take advantage of our special training sessions we offer at DCCS's educational center.

We've designed DCCS software and hardware to be user-friendly in every way to minimize downtime spent learning your system. And no prior computer skills are necessary.

DCCS offers you:

New User Training

Focused on owners, managers and key personnel
Streamlined, structured two-day class sessions

Continuing Education

Advanced User Classes
Teaches you to create, run and read reports for production, - marketing, and inventory
Regional classes several times a year

On-Site Installation and Training

Helps you customize your system to work best for you

Technical Seminars

Specialized training for multi-store operations
Teaches you how to set up and install systems
Provides in-depth training in system utilities
DCCS Web site where you can post questions and correspond with other system users and DCCS personnel

The people and experience to provide the support you need.

We take tremendous pride in the caliber of support we provide at DCCS. Our support program is the most complete and best staffed of its kind in the industry. Count on us for speedy, responsive support and guidance, plus continuous updates that are essential to a point-of-sale system. And our program is entirely flexible so it fits your needs and budget.

DCCS Software Support

Toll free helpline open 75+ hours a week, including Saturdays
Support modem included
Tape drive or hard drive back up
We respond to most calls in less than an hour
Off hour pager for emergencies
Yearly software upgrades
Responsive on-line support

Hardware Support

Guaranteed same-day shipment of parts
You have the flexibility to order hardware components from local vendors or from DCCS
Toll-free help line with extended coast-to-coast hours.
No matter which coast you're on, DCCS is there for you with responsive, knowledge staff to answer your questions.

Direct support from a telephone support modem.

All DCCS systems include a telephone support modem, that allow our technicians, with your permission of course, to access your system directly for any troubleshooting assistance you may need. You have the option to choose a local hardware repair vendor or call us for guaranteed same-day shipping of replacement parts.

Your system is protected.

Thanks to a tape-drive or hard-drive back up that comes with your DCCS system, you enjoy the peace of mind of knowing your data is doubly protected.